Frequently Asked Questions

Looking for an answer? We've collected frequently asked questions to help you get the information you need.

Can i cancel my order?

If you wish to cancel your order, please email us at support@cozoray.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

What payment methods do you accept?

You can find the full list of accepted payment options on our Payment Methods page.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please email support@cozoray.com with photos of the issue. Once verified, you can choose a free replacement or a full refund.

Do you charge shipping fees?

No, all orders are delivered free of charge within the United Kingdom. More details can be found in our Shipping Policy.

How long does it take to receive a refund?

After we receive and inspect the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.

Still need help after checking the FAQ? No problem! You can reach us directly by email: support@cozoray.com, phone: +31626024358, or you can use our online Contact Form.