Return and Refund Policy
If your order doesn't meet your expectations, the details below explain how to handle returns, refunds, cancellations, and exchanges.
Key Details
30 days from delivery date
None
Within 7 days after approval
Paid by the customer
Accepted
Cancellations
If you wish to cancel your order, please email us at support@cozoray.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.
Exchanges
If you would like to exchange an item, please contact us at support@cozoray.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.
To qualify for an exchange, items must be unused and unwashed returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.
Damaged or Incorrect Items
If you have received an item that is damaged or incorrect, please email support@cozoray.com with photos documenting the issue. Once verified, you can choose a free replacement or a full refund.
You can return eligible items within 30 days from the delivery date. To initiate a return, please contact us at support@cozoray.com. Items must be unused, unwashed and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.
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Step 1 – Contact Us: Email support@cozoray.com with your order number and reason for the return. Returns without prior approval will not be processed.
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Step 2 – Follow Our Instructions: Once your return is approved, we'll provide you with the necessary shipping details and return instructions.
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Step 3 – Package Carefully: Pack the item securely to avoid damage during transit.
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Note: Return shipping costs are the responsibility of the customer.
After we receive and inspect the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.
We're ready to support you. Contact us using the contact details below and let us know how we can help.
Customer Service Hours:
Get in Touch
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Email: support@cozoray.com
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Phone: +31626024358
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Contact Form: Available online on our Contact page
Business Information
Cozoray is owned and operated by DJecom, a company registered in the Netherlands.
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Registration Number: 97536296
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VAT Number: NL005276084B18
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Address: Kraaienhof 8, 6591 WJ Gennep, Netherlands