Shipping Policy

Key Information

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing Time: 1–3 days (Monday to Friday)
  • Package Transit Time: 4–5 days (Monday to Friday)
  • Total Delivery Time: 5–8 business days
  • Shipping Costs: Delivery is free on all orders in the United Kingdom

Shipping Process
After placing an order, you will receive a confirmation email summarizing your purchase. We then start processing your order, which typically takes 1–3 days (Monday to Friday). Once your order has been dispatched, you will receive a second email containing tracking information. Package transit time usually takes 4–5 days (Monday to Friday) after dispatch, resulting in an estimated total delivery time of approximately 5–8 business days.

Possible Delays
While we aim to deliver within the stated timeframe, delays may occasionally occur due to peak periods, public holidays, adverse weather, or other circumstances beyond our control. If your order has not arrived within the expected 5–8 business days, please allow an additional 3 days (Monday to Friday). If it still has not been delivered after this period, contact us so we can investigate and assist you.

Order Cancellations
If you wish to cancel your order, please email us at support@cozoray.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email support@cozoray.com with photos of the issue. Once verified, you can choose a free replacement or a full refund.

We're ready to support you. Contact us using the contact details below and let us know how we can help.

Customer Service Hours:
Monday-Friday: 10:00-18:00 GMT