1. Controller and Contact Details
Cozoray is owned and operated by DJecom, a company registered in the Netherlands. We are responsible for processing your personal data in connection with the use of this website.
- Email: support@cozoray.com
- Phone: +31626024358
- Address: Kraaienhof 8, 6591 WJ Gennep, Netherlands
- Registration Number: 97536296
- VAT Number: NL005276084B18
2. Purpose and Legal Basis for Processing
We collect and process your personal data for the following purposes:
• To process and deliver your orders.
• To provide customer support and handle returns.
• To communicate about orders, products, or services.
• To send marketing emails, if you have given your consent.
• To improve our website and user experience.
We rely on the following legal bases: performance of a contract, compliance with legal obligations, your consent (for marketing), and our legitimate interests (e.g. preventing fraud or improving services).
3. Data We Collect
Depending on your interaction with our website, we may collect:
• Name, address, and contact details.
• Order details and payment information.
• Device and browser data (including IP address).
• Communication preferences.
• Cookies and usage data (see Section 8).
We collect this information when you place an order, contact us, or browse our store.
4. Shopify
Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers protected by firewalls.
For more information, please review:
• Shopify Terms of Service
• Shopify Privacy Policy
Payment Processing
If you choose a direct payment method, Shopify stores your payment data. This information is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase data is retained only as long as necessary to complete the transaction and then deleted. PCI-DSS standards ensure the secure handling of credit card data.
5. Third-Party Services
We share information with third parties only as necessary for business purposes such as payments, deliveries, or analytics. These service providers may have their own privacy policies covering how they process your data. We recommend reviewing them to understand how your personal data is handled.
Some providers may operate outside the UK or EEA. If your data is transferred internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
6. Disclosure of Data
We may disclose personal information where required by law, to enforce our Terms of Service, or to protect our rights. In the event of a merger or acquisition, your data may be transferred to the new owners to continue providing services.
7. Your Rights (UK GDPR)
You have the right to:
• Access your personal data.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent at any time (where processing is based on consent).
• Request data portability.
To exercise your rights, please contact us at support@cozoray.com.
8. Cookies and Analytics
We use cookies and similar technologies to operate our site, analyze visitor traffic, and personalize your experience. Some cookies are essential, while others are used for analytics or marketing.
You can manage or disable cookies through your browser settings. Please note that blocking cookies may impact certain site functions.
For more information on cookies used by Shopify, see the Shopify Cookie Policy.
9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. When you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no system is completely secure, we comply with PCI-DSS and other recognized industry standards.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates take effect upon posting on our website. You should review this page periodically. If significant changes occur, we will notify you on our website.
12. External Links
Our website may contain links to external websites. Once you leave our site or are redirected to another domain, this Privacy Policy no longer applies. We are not responsible for the privacy practices of those third parties and encourage you to read their respective policies.